Shipping Policy

Processing time:

Processing time varies by product and the estimated average processing time is approximately 1-5 business days, regardless of the shipping method selected at the time of payment. We ship from Monday to Friday, excluding weekends and holidays. Even if your delivery is updated to express delivery, we can not guarantee delivery on Saturday. We do not ship the same day. Wait between 1 and 5 business days to process the order (for example, if you placed an order on Monday, your order should be sent on Tuesday or Wednesday or another order). Once your order is shipped, you will receive a confirmation email with a tracking link. Messenger delivery options and any other third party fees are non-refundable.

Please note that processing within 1-2 business days may be delayed if the address provided is incorrect or incomplete, or if your order has unverified details. We encourage all customers to thoroughly review their shipping and billing information before departure to ensure that possible delays are avoided.

Shipping time:

At Tuyo, we understand the importance of receiving your supplements in a timely manner. That's why we offer fast and reliable shipping, with most orders shipped within 1-3 business days of purchase. We use only the best carriers to ensure that your products arrive in pristine condition. Please note that shipping times may vary based on your location and any unforeseen circumstances. If you have any questions or concerns about your order, please don't hesitate to contact us.


Mode of transport and transport time

Please, check the estimated shipping time below:

Economic shipping: US by mail, it takes around 12-25 business days.

Please note that the previous shipping time is a quotation quoted by our courier company and Tuyo is not responsible for any delay after delivery. Due to uncontrollable factors, there are occasional delays, but rest assured that Tuyo will do everything possible to limit any inconvenience this may cause.